The traveling public’s voice just got louder – thanks to one man. I’m sure you have all heard by now about the “United Breaks Guitars” video on YouTube by Dave Carroll. For those who haven’t, check out the video here: United Breaks Guitars.
The moment we received word about this video and the impact it had on United Airlines, for some reason the words rang through my head that the “little guy” finally has hope. What I mean by this is that as a travel professional, we listen to many of our travel clients tell us horror stories about travel suppliers and airlines treating them with little to no respect. Many of these airline companies have been extremely arrogant, and now with the power of video and social networks, frustrated consumers can have a powerful voice and this is the proof right here.
With that being said, I encourage all to use this medium to express your legitimate concerns, and teach these companies and CEO’s that our voices will be heard!
